Homeowners pick contractors by their reviews, and Google uses them to decide who shows up first. Voxlera's review engine asks every customer at the right moment, drafts a reply to every review, and never cuts the corners that get businesses in trouble.
Included in the Core plan · English and Spanish · No incentives, no filtering, no fake reviews
Two contractors with the same skills and the same prices. The one with more recent reviews and better replies gets the job.
They look at your rating, how many reviews you have, how recent they are and what people say about the kind of job they need. Thin or stale reviews send them to the next listing.
Google says review count and rating are part of how it judges prominence in local results. More real reviews, over time, help you show up for more searches.
A thoughtful reply to a complaint tells the next customer exactly how you'll treat them. Unanswered reviews say the opposite.
These are the review tactics we see most often, and all of them break Google's rules. Reviews can be removed, profiles can be restricted, and the FTC's 2024 rule on consumer reviews allows fines for fake and bought reviews.
Discounts, gift cards or a free service for a review are incentives, and Google prohibits them even when the review is honest.
Screening customers first and sending only the happy ones to Google is called review gating. Google's rules don't allow it.
Reviews from people with a conflict of interest — employees, relatives, the owner — break Google's fake-engagement rules and are a common reason for removals.
The best time to ask is right after the job, while the customer is still happy. The engine makes that the default instead of something you remember once a month.
Future customers read your reply more closely than the complaint. Here is the approach we use when we draft replies for clients.
Reply within a day or two. A quick, calm answer shows you take problems seriously. Silence reads as not caring.
Thank them and name the issue. Repeat back the specific problem in one sentence, so readers see you actually listened.
Skip the argument. Even when the review is unfair, a reply that argues details looks defensive to everyone who reads it later.
Keep private details private. Never post a customer's address, invoice amount or anything else about the job they didn't share themselves.
Move it offline. Give a name and a direct number. Many problems get solved on that call, and some customers update their review afterward.
Short, specific, no excuses, and a real person to call. We draft every reply in your voice, and in Spanish when the review is in Spanish.
It's included in the Core and Plus plans, alongside Google Business Profile management, local SEO and call tracking. No long-term contracts — cancel anytime with 30 days' notice.
Your Google presence — managed, optimized, and reported on every month.
Everything in Core, plus no call ever goes unanswered again.
Once your foundation is producing, we pour fuel on it.
We'll compare your reviews to the businesses showing up ahead of you and tell you what it would take to pass them — within 24 hours, no charge.
We'll review your online presence and follow up within 24 hours — no charge, no obligation.
Message Isaac on WhatsApp →Prefer to reach us directly?
(215) 820-1902 isaac@voxlera.comThe review engine asks every customer at the right moment and answers every review — the honest way.