1. Agreement
These Terms of Service govern your use of voxlera.com (the "Site") and any services provided by Voxlera LLC ("Voxlera," "we," "us"). By using the Site or engaging our services, you agree to these Terms. If you do not agree, please do not use the Site.
2. Services
Voxlera provides digital presence and local marketing services, which may include Google Business Profile setup and management, local SEO, review generation systems, call handling, directory listings, website work, and paid advertising management.
The specific scope, deliverables, fees, and duration of any engagement are governed by a separate written services agreement between you and Voxlera. Where these Terms conflict with a signed services agreement, the signed agreement controls.
3. No Guarantee of Results
Search rankings, visibility, call volume, lead quality, and revenue are influenced by factors outside our control — including but not limited to Google's algorithms, policies, and enforcement actions; competitor activity; seasonality; your pricing; and how you handle inbound leads.
Voxlera does not guarantee specific rankings, lead volume, or revenue outcomes. Any guarantee we offer is limited to what is expressly stated in writing in your signed services agreement.
4. Third-Party Platforms
Our services depend on third-party platforms including Google, Meta, Yelp, Apple, and Microsoft. These platforms may change their policies, features, verification requirements, or availability at any time, and may suspend, restrict, or remove listings at their sole discretion.
You are responsible for ensuring that information you provide about your business is accurate and that your business complies with the policies of these platforms. Voxlera is not responsible for platform decisions, suspensions, or enforcement actions arising from inaccurate information supplied by you or from your business practices.
5. Client Responsibilities
- Provide accurate, complete, and current business information
- Grant and maintain the access needed to perform the services
- Respond to requests for approvals and materials in a timely manner
- Maintain any licenses, registrations, and insurance your business requires
- Comply with all applicable laws and platform policies
6. Fees and Payment
Fees, billing frequency, and cancellation terms are set out in your signed services agreement. Unless stated otherwise there: setup fees are billed at the start of an engagement, monthly fees are billed in advance, and advertising spend is paid by you directly to the advertising platform and is not included in our fees.
7. Intellectual Property
The Site, including its text, design, graphics, and code, is owned by Voxlera LLC and protected by applicable intellectual property laws. You may not copy, reproduce, or republish material from the Site without written permission.
Content we create specifically for you as a client — such as profile copy, listings, and business descriptions — becomes yours upon full payment, as set out in your services agreement. Our internal templates, processes, and methods remain our property.
8. Confidentiality
Each party agrees to protect the other's non-public business information and to use it only as needed to perform or receive the services.
9. Limitation of Liability
To the maximum extent permitted by law, Voxlera LLC is not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or lost business opportunities.
Our total aggregate liability arising out of or relating to the services shall not exceed the total fees you paid to Voxlera in the three (3) months immediately preceding the event giving rise to the claim.
10. Site Content and Availability
Content on the Site is provided for general information only and does not constitute legal, financial, or professional advice. We may modify, suspend, or discontinue any part of the Site at any time without notice.
11. External Links
The Site may link to third-party websites. We do not control and are not responsible for their content, policies, or practices.
12. Privacy
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
13. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law
These Terms are governed by the laws of the Commonwealth of Puerto Rico, without regard to conflict-of-law principles. Any dispute shall be brought exclusively in the courts located in San Juan, Puerto Rico.
15. Contact
Voxlera LLC
Email: isaac@voxlera.com
Phone: +1 (215) 820-1902
Note: These Terms cover general use of this website. Client engagements are governed by a separate signed services agreement.